Privacy Policy
Shock Busters | Corporate Compliance Statement
Document Control: SB-POL-PRV-001
Version: 1.1
Jurisdiction: NSW | ACT | QLD
1. Introduction & Statutory Commitment
Shock Busters (“we,” “us,” or “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (“Website”) or engage our specialist electrical safety and fire protection services across NSW, ACT, and QLD. By using our Website or services, you consent to the practices described in this policy.
2. Information We Collect
We may collect and process the following categories of information:
- Personal Information: Name, email address, phone number, physical site addresses, and billing details provided when requesting service quotes, booking site inspections, or contacting us directly.
- Technical Information: IP address, browser type, operating system, and system details collected automatically when visiting our Website.
- Usage Data: Analytical details on site interaction, including pages viewed, session duration, and interactions with digital resources.
3. How We Use Your Information
Shock Busters utilizes collected data for operational, service delivery, and legal compliance functions, including:
- Responding to service inquiries and delivering technical customer support.
- Issuing job estimates, tax invoices, and formal compliance certificates (e.g., AS/NZS 3760 electrical test & tag records, switchboard RCD testing logs, and AS 1851 fire safety asset registers).
- Optimizing website functionality, security measures, and site performance.
- Fulfilling legal, statutory, and regulatory record-keeping obligations.
4. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. Information sharing is strictly restricted to the following circumstances:
- Authorized Service Providers: Trusted third-party vendors assisting with IT infrastructure, secure cloud-based job management software, accounting platforms, and web hosting.
- Statutory Requirements: Government agencies or legal authorities where required by subpoena, regulatory enforcement, or statutory obligation.
- Commercial Transactions: In the event of a structural business re-organization, merger, or asset sale, operational data may be transferred under strict confidentiality.
5. Cookies, Analytics & Data Security
Cookies & Tracking: We utilize cookies to enhance browser interaction and analyze traffic patterns. You may adjust your browser preferences to reject cookies, though certain site functionalities may be restricted.
Security Safeguards: We enforce physical, electronic, and procedural safeguards to protect personal details against loss, unauthorized access, or modification. While rigorous controls are maintained, no internet-based data transmission can be guaranteed completely immune from unauthorized breach.
6. Individual Rights, Third-Party Links & Updates
Your Rights: Under Australian privacy law, you hold rights to request access to held personal information, seek corrections, or lodge privacy complaints. Enquiries can be submitted directly to privacy@shockbusters.com.au.
External Links: Our site may contain links to external sites. Shock Busters assumes no liability for the privacy practices or content of third-party platforms.
Policy Amendments: We reserve the right to amend this Privacy Policy periodically. Continued site usage following published updates constitutes acceptance of revised terms.
Privacy Inquiries & Compliance Contact
Shock Busters Data Protection Officer